At Jewea, every piece is thoughtfully handcrafted, inspected, and packaged with care. We want you to feel a genuine connection to your jewelry, just as we did during its creation.
If a design doesn’t feel right for you, our return process is designed to remain simple, fair, and transparent.
Quality Guarantee and Shipping Damage Policy
30-Day Quality Guarantee
All items are covered against manufacturing defects within 30 days of delivery. Eligible claims may be repaired, replaced, or refunded, including applicable shipping costs. All claims are reviewed upon inspection.
Shipping Damage Protection (48 Hours)
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging. After review, we will offer a replacement or refund where applicable. Claims submitted after 48 hours or without sufficient evidence may not be eligible.
Returns for Handmade Jewelry
Earrings (Hygiene-Sensitive Items)
For hygiene reasons, earrings are only eligible for return if the hygiene seal remains intact and the item is unused and in original condition. If the seal is broken, items are non-returnable unless a manufacturing defect is confirmed.
Necklaces, Bracelets and Rings
Non-defective returns are accepted within 30 days of delivery, provided items are unworn and unused and returned in original packaging. For non-defective returns, return shipping and original shipping fees are the responsibility of the customer. All returns are subject to review.
Handmade Jewelry Disclaimer
Each Jewea piece is individually handcrafted, meaning subtle variations in color, texture, or finish may naturally occur. These variations are part of the making process and should not be considered defects. They give each piece its own unique character.
Non-Returnable Items
We are unable to accept returns for items showing signs of wear, use, or alteration, earrings with broken hygiene seals unless defective, items returned without prior authorization, and variations resulting from handcrafted processes.
Refund Processing
Once approved, refunds are processed within 3 business days. Please allow 5–17 business days for your bank or payment provider to complete the transaction. All refunds are subject to verification.
Return Requests
To initiate a return, refund, or damage claim, please contact info@jewea.com. Please include your order number and relevant photos if applicable.
Important
Return instructions will be provided after approval. Please do not send items without authorization.