Refund & Returns Policy | Handmade Jewelry Return & Refund Policy

Home » Refund & Returns Policy | Handmade Jewelry Return & Refund Policy

At Jewea, every piece is thoughtfully handcrafted, inspected, and packaged with care. We want you to feel truly connected to your jewelry, just as we were during its creation.

This page explains Jewea’s Refund Policy, Return Policy, and Shipping Damage Policy for handmade jewelry, including earrings, necklaces, bracelets, and rings.

If a design doesn’t resonate with you, our return process is designed to remain simple, fair, and transparent.

1️⃣ Quality Guarantee & Shipping Damage Policy

30-Day Quality Guarantee (Refund & Replacement Policy)

All items are covered against manufacturing defects within 30 days of delivery.

Confirmed defects are eligible for repair, replacement, or refund, including applicable shipping costs.

👉 All claims are subject to inspection and approval.

Shipping Damage Policy (48-Hour Protection)

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of:

  • The item
  • Packaging

After review and approval, we will provide a replacement or refund.

Claims submitted after 48 hours or without sufficient evidence may not be eligible for review.

2️⃣ Returns Policy for Handmade Jewelry

Earrings Return Policy (Hygiene-Sensitive Items)

For hygiene and safety reasons, earrings can only be returned if:

  • The hygiene seal remains intact
  • The item is unused and in original condition

If the seal is broken or removed, the item is non-returnable unless a manufacturing defect is confirmed.

Necklaces, Bracelets & Rings Return Policy

Non-defective returns are accepted within 30 days of delivery, provided that:

  • Items are unused and unworn
  • Original packaging is included

Return shipping costs and original shipping fees are the responsibility of the customer for non-defective returns.

👉 All return requests are subject to inspection and approval.

3️⃣ Handmade Jewelry Disclaimer (Natural Variations)

Each Jewea piece is individually artisan-made, meaning slight variations in color, texture, or finish may naturally occur.

These differences are not defects, but part of the authenticity of handcrafted jewelry. Each piece carries its own unique character.

4️⃣ Non-Returnable Items

We are unable to accept returns for:

  • Items showing signs of wear, use, or alteration
  • Earrings with broken hygiene seals (unless defective)
  • Items returned without prior authorization
  • Natural variations from handmade craftsmanship

5️⃣ Refund Policy & Processing Time

Once approved, refunds are processed within 3 business days.

Please allow an additional 5–17 business days for your bank or payment provider to complete the transaction.

👉 All refunds are subject to verification and approval.

6️⃣ Return Process & Contact Information

To initiate a return, refund, or damage claim, please contact:

📧 info@jewea.com
Please include your order number and clear photos (if applicable).

Important:

  • Do not send items to the original shipping address
  • Return instructions and address will be provided only after approval