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FAQ

Frequently Asked Questions

Vintage handmade earrings FAQ — find answers to the most common questions about Jewea products, orders, shipping, returns, and policies. Here you’ll find clear, helpful info to guide your purchase. If you need further assistance, please feel free to contact us.

Q: Are your jewelry pieces handmade?

A: Yes. Every Jewea vintage piece is carefully handcrafted by our designer ShanYu. (Materials themselves are not handmade.)

Q: What makes handmade vintage earrings special?

A: Handmade vintage earrings combine traditional craftsmanship with timeless style. Each pair is individually created, often using natural gemstones or quality metals, so no two are exactly alike. Their uniqueness, artistry, and connection to history make them more meaningful than mass-produced jewelry.

Q: What inspires your jewelry designs?

A: Our designs are inspired by nature, cultural landmarks, and timeless artworks such as ancient murals and paintings.

Q: What makes your jewelry unique?

A: Each piece is original, designed with intention, and created using natural materials. This makes every item one of a kind, carrying its own character and story.

Q: Will the jewelry I receive look exactly like the photos?

A: Each piece is made with natural materials, so subtle variations are part of its character. While the design remains consistent, the natural glow of gemstones and the textures of craftsmanship are often more vivid in person. Beyond the lens, many customers share that the experience of wearing it reveals details that photos cannot fully capture—this is the quiet beauty of handmade jewelry.

Q: Will your jewelry fade? How do I care for the gold finish?

A: The longevity of the gold finish depends on the material of each piece. Our 14K Gold Filled designs feature a thick layer of solid gold bonded to a base metal, making them highly durable and resistant to tarnish with proper care. Gold-plated brass pieces are crafted to achieve a vintage-inspired finish, which may naturally soften or develop a subtle patina over time with wear.
To preserve your jewelry, we recommend avoiding contact with water, perfume, and chemicals, and storing each piece in a dry place when not in use.

Q: Why do you focus on vintage styles? Will you offer modern designs in the future?

A: ShanYu’s passion and creativity are rooted in vintage aesthetics. While our current focus remains vintage, we may explore modern styles in the future depending on demand.

Q: Do you offer custom-made pieces?

A: Yes. We welcome custom orders to bring your personal ideas into a unique design.

Q: Can I wholesale your products?

A: Yes, wholesale is available. Since each piece is handmade, daily production is limited (about 20–40 pieces).

Q: What are your shipping times and costs? Is free shipping available?

A: Please refer to our About Shipping page for details on processing times, shipping costs, and free shipping options.

Q: Can I return a product?

A: Easily return or exchange within 30 days. For more information,please see our Refund and Returns Policy .

Q: Why are there so few reviews?

A: As a growing international brand, our online presence is still developing, so reviews are appearing gradually. We have long-standing relationships with a community of collectors in different regions, and we carry the same commitment to craftsmanship and quality into every new piece. We are deeply grateful to the early supporters who help shape the next chapter of Jewea.

Still have questions?
We’re happy to help! Please contact us here and we’ll get back to you within 24 hours.

Sincerely,
ShanYu
Jewea

ShanYu signature of Jewea
Jewea Studio designs and handcrafts each piece with care in Xiamen, China. As each item is individually handcrafted, slight variations naturally occur, adding to the unique character of your jewelry. These subtle nuances are the hallmarks of artisan craftsmanship, making your piece truly one-of-a-kind. All jewelry is intended for personal enjoyment, gifting, or collection. Our creations are original and independent, with no affiliation to any other brand or organization.