FAQ
FAQ
Frequently Asked Questions
Vintage handmade earrings FAQ — find answers to the most common questions about Jewea products, orders, shipping, returns, and policies. Here you’ll find clear, helpful info to guide your purchase. If you need further assistance, please feel free to contact us.
A: Yes. Every Jewea vintage piece is carefully handcrafted by our designer ShanYu. (Materials themselves are not handmade.)
A: Handmade vintage earrings combine traditional craftsmanship with timeless style. Each pair is individually created, often using natural gemstones or quality metals, so no two are exactly alike. Their uniqueness, artistry, and connection to history make them more meaningful than mass-produced jewelry.
A: Our designs are inspired by nature, cultural landmarks, and timeless artworks such as ancient murals and paintings.
A: Each piece is original, designed with intention, and created using natural materials. This makes every item one of a kind, carrying its own character and story.
A: Each piece is made with natural materials, so subtle variations are part of its character. While the design remains consistent, the natural glow of gemstones and the textures of craftsmanship are often more vivid in person. Beyond the lens, many customers share that the experience of wearing it reveals details that photos cannot fully capture—this is the quiet beauty of handmade jewelry.
A: The longevity of the gold finish depends on the material of each piece. Our 14K Gold Filled designs feature a thick layer of solid gold bonded to a base metal, making them highly durable and resistant to tarnish with proper care. Gold-plated brass pieces are crafted to achieve a vintage-inspired finish, which may naturally soften or develop a subtle patina over time with wear.
To preserve your jewelry, we recommend avoiding contact with water, perfume, and chemicals, and storing each piece in a dry place when not in use.
A: ShanYu’s passion and creativity are rooted in vintage aesthetics. While our current focus remains vintage, we may explore modern styles in the future depending on demand.
A: Yes. We welcome custom orders to bring your personal ideas into a unique design.
A: Yes, wholesale is available. Since each piece is handmade, daily production is limited (about 20–40 pieces).
A: Please refer to our About Shipping page for details on processing times, shipping costs, and free shipping options.
A: Easily return or exchange within 30 days. For more information,please see our Refund and Returns Policy .
A: As a growing international brand, our online presence is still developing, so reviews are appearing gradually. We have long-standing relationships with a community of collectors in different regions, and we carry the same commitment to craftsmanship and quality into every new piece. We are deeply grateful to the early supporters who help shape the next chapter of Jewea.
Still have questions?
We’re happy to help! Please contact us here and we’ll get back to you within 24 hours.
Sincerely,
ShanYu
Jewea
